Privacy Policy & Data Protection
- 1. Information We Collect
- 2. How We Use Your Information
- 3. How We Share Your Information
- 4. Cookies & Tracking Technologies
- 5. Your Privacy Rights (CCPA / Texas TDPSA)
- 6. Data Retention
- 7. Data Security
- 8. Children's Privacy (COPPA)
- 9. Third-Party Links
- 10. SMS & WhatsApp Communications
- 11. Changes to This Policy
- 12. Contact Us
Dallas Stone & Remodeling LLC ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to request services.
By using our website or submitting a quote request, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
We do not sell your personal information. Your data is used solely to respond to your inquiries, provide our countertop fabrication and installation services, and improve your experience with Dallas Stone & Remodeling.
Information We Collect
We collect information you voluntarily provide to us when you fill out a quote request form, contact us by phone, email, or WhatsApp, or interact with our website.
Information you provide directly:
- Full name and contact information (phone number, email address)
- Project details (type of project, material preferences, square footage, location/city)
- Communications and messages sent through our contact forms or WhatsApp
- Professional information if you apply for our Trade Program (company name, business type, project volume)
Information collected automatically:
- IP address and general geographic location (city/region level)
- Browser type, device type, and operating system
- Pages visited, time spent on site, and referral source
- Cookies and similar tracking technologies (see Section 4)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote requests and inquiries within 48 hours
- To schedule on-site measurements and installations
- To process and fulfill your countertop fabrication and installation orders
- To communicate project updates, pricing, and timelines
- To set up and manage Trade Program accounts for contractors and designers
- To send transactional messages (confirmations, appointment reminders)
- To analyze website usage and improve our services
- To comply with legal obligations and resolve disputes
- To prevent fraud and protect the security of our website
We do not send unsolicited marketing emails or spam. If you opt in to receive promotional communications, you may unsubscribe at any time by replying STOP to any SMS or clicking the unsubscribe link in any email.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: Third-party vendors who assist us in operating our website, conducting our business, or providing services (e.g., email platforms, CRM software, analytics providers). These parties are contractually obligated to keep your information confidential.
- Legal compliance: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of our business, customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With your consent: In any other circumstance, only with your explicit prior consent.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for the website to function properly (security, navigation) | No — required |
| Analytics | Help us understand how visitors use our site (Google Analytics) | Yes — via browser settings |
| Marketing | Used to show relevant ads on third-party platforms (Meta Pixel, Google Ads) | Yes — via opt-out tools |
| Functional | Remember your preferences (language, form data) | Yes — via browser settings |
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. To opt out of Meta advertising cookies, visit your Meta Ad Preferences.
Your Privacy Rights (CCPA / Texas TDPSA)
Depending on your state of residence, you may have specific privacy rights under applicable law. As a Texas-based business serving customers in the United States, we comply with the Texas Data Privacy and Security Act (TDPSA) and honor applicable rights under the California Consumer Privacy Act (CCPA) for California residents.
| Your Right | What It Means |
|---|---|
| Right to Know | You can request what personal information we have collected about you, how it is used, and with whom it is shared. |
| Right to Access | You can request a copy of the personal data we hold about you. |
| Right to Delete | You can request that we delete your personal information, subject to certain legal exceptions. |
| Right to Correct | You can request that we correct inaccurate personal information we hold about you. |
| Right to Opt-Out | You can opt out of the sale or sharing of your personal data (we do not sell your data). |
| Right to Non-Discrimination | We will not discriminate against you for exercising any of your privacy rights. |
To exercise any of these rights, please contact us using the information in Section 12. We will respond to verified requests within 45 days as required by law, with a possible 45-day extension when reasonably necessary.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Quote requests and customer contact information: retained for up to 3 years for business and warranty purposes
- Trade Program account information: retained while the account is active plus 2 years after closure
- Website analytics data: retained per our analytics provider's standard policy (typically 26 months)
- Financial and transaction records: retained for 7 years as required by federal and Texas tax law
When your data is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Restricted access to personal data on a need-to-know basis
- Regular security reviews of our website and data systems
- Secure handling of all contact form submissions
Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
Children's Privacy (COPPA)
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at the address in Section 12 and we will promptly delete such information from our records.
Our services are intended for homeowners, business owners, general contractors, interior designers, and architects — all of whom are expected to be adults (18+).
Third-Party Links
Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, LinkedIn), Google Maps, and WhatsApp. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.
We encourage you to review the privacy policies of any third-party sites you visit through links on our website.
SMS & WhatsApp Communications
By providing your phone number and contacting us via SMS or WhatsApp, you consent to receive text messages from Dallas Stone & Remodeling LLC related to your project inquiries, appointment confirmations, and service updates.
- Message frequency varies depending on your project status
- Standard message and data rates may apply depending on your carrier plan
- You may opt out at any time by replying STOP to any SMS message
- For help, reply HELP or contact us directly
- We do not share your mobile number with third parties for marketing purposes
WhatsApp: Communications via WhatsApp are subject to WhatsApp's own Privacy Policy (whatsapp.com/legal/privacy-policy). We use WhatsApp solely to communicate about your project and respond to your inquiries.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using any of the following methods. We will respond within 48 hours for general inquiries and within 45 days for formal privacy rights requests.
Privacy inquiries, data access requests, and legal correspondence:
This Privacy Policy was prepared in accordance with applicable U.S. federal and Texas state privacy laws, including the Texas Data Privacy and Security Act (TDPSA, effective July 1, 2024), the California Consumer Privacy Act (CCPA), the Children's Online Privacy Protection Act (COPPA), and the CAN-SPAM Act. This document does not constitute legal advice. Dallas Stone & Remodeling LLC recommends consulting a licensed attorney for legal compliance specific to your situation.